Podcast

04: Don’t Be A Hero: Hire To Fill Your Knowledge Gaps

Apr 04, 2023

1 min read

04: Don’t Be A Hero: Hire To Fill Your Knowledge Gaps

Episode Overview

Trent and Amanda Ragar didn’t initially choose to get into pest control service. But in making the transition to a new industry after years in the green with northwest Arkansas lawn care customers, Amanda Ragar knew right away what had to happen: “We needed to hire people that were smarter than us,” she says. Closing the knowledge gap has opened Natural State Pest Control for growth.

In this Field Famous episode, Ragar and host Dr. Christopher Fasano discuss:

2:56 From Scott’s Lawn Service to Natural State Pest Control
12:57 Keeping the bottom line merry and bright
15:28 ‘Wow, that’s a lot spent on marketing’
22:36 Pest control service: Need, not luxury
28:07 Ways to take the step from mom-and-pop
34:24 Building culture for your team and giving back to the community

Useful links from this week's show:

Christopher FasanoDirector, Demand Generation

Check out more episodes

The Reputation Gap: Fixing the Customer Alignment Disconnect

HomeShield Pest Control's Zachariah Boardman shares a strategy to bridge the gap between sales, service, and support, improving customer retention and reputation.

Baking Experience Into SOPs: Setting Your Business Foundation

JD Jaramillo of Friendly Pest Solutions joins the FieldRoutes Pest in Class podcast to discuss scaling a business with SOPs and technology.

The Technician Performance Trifecta: Recognition, Rewards, and Retention

Taylor Olson, CEO of Applause, joins FieldRoutes’ Pest in Class podcast to explain how automated scorecards and real-time recognition are redefining technician performance.

Why Owners Need Other Owners: The Real Benefit of Networking

Thomas Harris of Uinta Pest Solutions shares his journey from solopreneur to thriving CEO. Hear strategies you can use to build a powerful network, drive referrals, and scale your company.

Put Your Numbers in Timeout: Building a Call Center People Want to Be Part Of

Steve Short, vice president of sales and marketing at Fox Pest Control, joins Pest in Class to discuss building a healthy call center culture.

Pest Control and Parenthood: How the Goins Built Grace Into Their Business

Noelle and Rian Goins, owners of Get Goins Pest Control, share how they prepared their business for a new arrival, from adjusting pricing to embracing a new definition of success.

About the Show

The Pest In Class podcast from FieldRoutes is your destination for hearing insight, inspiration, and stories from fellow pest control industry leaders and entrepreneurs. Pest In Class host Amanda Salvatore will interview a new leader each episode as FieldRoutes celebrates the success of its customers while delivering software solutions to help them along their growth journey.

Get on our show