Podcast

Authentic Relationships: Building Trust in Pest Control

Jul 23, 2024

1 min read

Authentic Relationships: Building Trust in Pest Control

Episode Overview

Meet Rian and Noelle Goins, the dynamic husband-and-wife team behind Los Angeles-based Get Goins Pest Control.

Rian and Noelle's passion extends beyond their business. They’re involved in industry organizations and are the driving force behind the Keep It Goins Foundation, a nonprofit that provides essential pest care services to those in need.

The Goinses emphasize the importance of authenticity, creativity, and community-focused values in their business and social media presence, making pest control both approachable and engaging.

They joined Pest in Class podcast host Amanda Salvatore in studio to talk about:

[06:49] Being a married couple in pest control
[22:03] The importance of building trust with clients
[27:49] Lessons from the first year
[46:14] Giving back with the Keep It Goins Foundation

Check out these resources from the podcast:

To hear more stories from the pest control industry, subscribe to Pest in Class on Apple Podcasts, Spotify, or Amazon Music, or subscribe on YouTube to watch episodes. And as always, FieldRoutes welcomes your review and rating.

Check out more episodes

The Opportunity Engine: How to Transform Strengths Into Spinoff Businesses

Chase and Leah Hazelwood reveal how they transformed internal departments into standalone ventures. Learn their blueprint for capitalizing on operational strengths, building sustainable systems for scale, and designing a workplace culture that top talent refuses to leave.

The Reputation Gap: Fixing the Customer Alignment Disconnect

HomeShield Pest Control's Zachariah Boardman shares a strategy to bridge the gap between sales, service, and support, improving customer retention and reputation.

Baking Experience Into SOPs: Setting Your Business Foundation

JD Jaramillo of Friendly Pest Solutions joins the FieldRoutes Pest in Class podcast to discuss scaling a business with SOPs and technology.

The Technician Performance Trifecta: Recognition, Rewards, and Retention

Taylor Olson, CEO of Applause, joins FieldRoutes’ Pest in Class podcast to explain how automated scorecards and real-time recognition are redefining technician performance.

Why Owners Need Other Owners: The Real Benefit of Networking

Thomas Harris of Uinta Pest Solutions shares his journey from solopreneur to thriving CEO. Hear strategies you can use to build a powerful network, drive referrals, and scale your company.

Put Your Numbers in Timeout: Building a Call Center People Want to Be Part Of

Steve Short, vice president of sales and marketing at Fox Pest Control, joins Pest in Class to discuss building a healthy call center culture.

About the Show

The Pest In Class podcast from FieldRoutes is your destination for hearing insight, inspiration, and stories from fellow pest control industry leaders and entrepreneurs. Pest In Class host Amanda Salvatore will interview a new leader each episode as FieldRoutes celebrates the success of its customers while delivering software solutions to help them along their growth journey.