Podcast

Give Them a Voice: The Role of a CXO in Customer Retention

Dec 03, 2024

1 min read

Give Them a Voice: The Role of a CXO in Customer Retention

Episode Overview

Aaron Curtis, customer experience officer of Alta Pest Control, has helped propel the company to remarkable growth by centering on customer experience (CX) and fostering a strong, unified company culture.

Aaron discusses Alta’s mission to create a “better experience by becoming better people” and explains how customer retention is directly influenced by employee engagement.

Whether you're looking to improve customer service or inspire company-wide accountability, Aaron shares actionable steps to make CX a driving force in your business.

Listen or watch as Curtis and host Amanda Salvatore discuss:

[8:00] Creating value by elevating the customer experience
[15:08] Why customer satisfaction is everyone’s job
[20:53] The symbiotic relationship between customer and employee retention
[31:21] Relieving customer friction through notification updates

Check out these resources we mentioned during the podcast:

3 Big Pest Control Companies Thrive with 'Game-Changers' in FieldRoutes Software

To hear more stories from the pest control industry, subscribe to Pest in Class on Apple Podcasts, Spotify, or Amazon Music, or subscribe on YouTube to watch episodes. And as always, FieldRoutes welcomes your review and rating.

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About the Show

The Pest In Class podcast from FieldRoutes is your destination for hearing insight, inspiration, and stories from fellow pest control industry leaders and entrepreneurs. Pest In Class host Amanda Salvatore will interview a new leader each episode as FieldRoutes celebrates the success of its customers while delivering software solutions to help them along their growth journey.

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